In The Current’s 2023 predictions roundup, Pitney Bowes Global Ecommerce President Gregg Zegras predicted day definite delivery would be a trend of the year. But now, many customers are prioritizing knowing exactly when a package will arrive, so they can plan for it, Chief Experience Officer Stacey Wagner said at Home Delivery World in September. For a time, the priority was on fast delivery. That’s a key tension point in customer demand we’ve heard among logistics professionals. Here are a couple of areas for brands and retailers to consider: Patton Logistics and Route Consultant founder Spencer Patton called on FedEx to end the service entirely over the summer, according to Supply Chain Dive.Īt a time of change, it’s worth considering how delivery is changing as a whole. With two years of data on Sunday delivery now in-hand, FedEx is identifying where the service is getting the most use.Ĭontractor relations: Sunday delivery was a key issue raised when FedEx Ground contractors pushed for better earnings and treatment amid rising inflation and pressure to make more deliveries. Scaling back Sunday service is one way to save money. On the company’s most recent quarterly earnings call, Subramaniam told analysts that ecommerce has still grown overall since 2019, but is not at the highs of 2020-2021.This is leading to shifts in demand at FedEx.Ĭost-cutting: As a result of the demand softening and as a means to reduce inefficiency, FedEx is seeking to cut $3.7 billion in costs this year. ‘Ecommerce reset.’ That’s what Raj Subramaniam is calling the pullback in demand that the carrier is seeing following the return to in-person activities. So why is it cutting back now? There are a trio of factors looming for FedEx: When the pandemic increased ecommerce demand later in 2020, FedEx appeared to be well-positioned. It was seen as a competitive advantage over rival UPS, and a bulwark as Amazon expanded its own logistics network. Originally, the carrier added Sunday delivery during peak season 2019, then extended it to a year-round offering in 2020. When did FedEx launch Sunday delivery? About four years ago. Key quote: “As we continue to adapt and streamline the FedEx global network to meet our customers’ needs in a rapidly shifting landscape, FedEx Ground is making further adjustments to better align our Sunday residential delivery operations with current customer demand,” the company said. In particular, it is targeting areas with “proven demand.” population, with a primary focus on densely populated areas. Where will service end? The locations are not yet finalized, but FedEx indicated it would maintain Sunday service for more than 50% of the U.S. The latest move signals FedEx is going deeper. This follows a move last summer to halt the seventh-day delivery service in primarily rural areas, which accounted for about 15% of its service area, and more cuts in September. The news: According to a memo obtained by Business Insider, FedEx Ground will make further cuts to Sunday residential service in select areas, effective March 19. FedEx is starting 2023 with its third cut to Sunday home delivery service in the last year.
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